My tracking says delivered but I didn't receive my item?Updated a year ago

If your mailing address is correct and the tracking info states that your order was delivered, but you are unable to locate the package, we recommend taking the following steps:

1. Wait 36 hours—packages can show as delivered while still in transit.
2. Look for a notice of attempted delivery. You can verify this through your tracking history where you can view your delivery information, tracking history, and proof of delivery.
3. Look around the delivery location. Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
4. See if someone else accepted delivery. Check with any family members, roommates, or neighbors who may have received the package for you without your knowing. If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
5. Contact the carrier. If you have followed the steps above and still cannot locate your package, it may have been stolen or lost in transit. In this case, you can contact the carrier and file a missing package claim. Once you file a missing package claim with the carrier, contact us with the claim number. We will do our best to assist, but SHESWAISTED.com cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided.